Legal
Privacy Policy
Who we are
ERN Property Services Ltd ("we", "us") operates this website and is the data controller for the personal information described in this policy. You can contact us at info@ern-propertyservices.co.uk or +44 7743 607370.
What we collect
When you submit an enquiry we collect name, email address, phone number, property postcode or area, property type, number of bedrooms and, if you choose to provide them, your current monthly rent and any additional details. We also collect limited technical data such as IP address and browser type when you use the site.
Why we use it
We use your details to respond to your property enquiry, prepare an income projection, arrange a property visit where relevant, and keep records of our communications with you.
Lawful basis
Under UK GDPR we rely on legitimate interests (responding to an enquiry you have made) and, where we take steps at your request before entering into an agreement, the performance of a contract. Where we use non-essential advertising cookies we rely on your consent.
How long we keep it
Enquiry records are kept for as long as needed to respond and for a reasonable period afterwards, then deleted or anonymised.
Who we share it with
We share personal data only with service providers who help us run the site and our business, such as website hosting, database, email and CRM providers, under contracts that require them to protect your data. We do not sell your personal data.
Advertising and cookies
We use essential cookies to make the site work. Subject to your consent, we may also use advertising and analytics cookies, including the Meta Pixel, which shares limited event data (such as page views and form submissions) with Meta so we can measure advertising. You can withdraw consent at any time.
Your rights
You have the right to access your personal data, have it corrected or erased, restrict or object to processing, request data portability, and withdraw consent where processing is based on consent. To exercise any right, email info@ern-propertyservices.co.uk.
Complaints
If you are unhappy with how we handle your personal data you can complain to the Information Commissioner's Office (ICO) at ico.org.uk. We would appreciate the chance to address your concerns first.